Privacy & Account Security

Data-use principles · 信息处理原则

User information should be processed only as needed for account operation, trading, security checks, support and legal obligations. Access should be limited to authorized purposes.

用户信息仅应在账户运行、交易、安全验证、客服和法律义务所需范围内处理，并限制在经授权的用途内访问。

Protect your account · 保护账户

• Use a unique password and a separate transaction password. · 使用独立登录密码和交易密码。
• Never disclose passwords or verification codes. · 不要透露密码或验证码。
• Verify trustextrade.com before signing in. · 登录前核对 trustextrade.com。
• Review withdrawal addresses and networks carefully. · 仔细核对提现地址和网络。
• Report unexpected freezes, logins or transactions through in-platform support. · 通过站内客服报告异常冻结、登录或交易。

Official-support boundary · 官方客服边界

Official support will not ask for your complete password, transaction password or verification code, and will not request payment of an “unlock fee”, “tax” or “deposit” to a private address.

官方客服不会索要完整登录密码、交易密码或验证码，也不会要求向私人地址支付“解冻费”“税费”或“保证金”。